The BetterLend a hand therapy app charged this woman $300 however did nothing for her. She used to be then not able to pay her rent. Here's what took place.
In 2013, a brand new strategy to find a therapist was made available to any and all who wanted it. BetterHelp promised to "make professional therapy accessible, affordable, and convenient — so anyone who struggles with life's challenges can get help, anytime and anywhere," or so their website claims. Unfortunately it doesn't always live up to its promises.
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According to 1 girl on TikTok, BetterAssist charged her $300 for doing absolutely nothing. She wasn't even matched with a therapist ahead of the app drained her entire bank account. Sadly this left her not able to pay her rent, which might no longer have been excellent for her psychological well being. Here's what came about.
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TikTok user @chronichailey's bio says she's "about realness and discussing living with chronic illness!" In May 2023, she dropped some realness onto the social media platform when she referred to as out BetterHelp for their bad habits. According to the distraught younger woman, she has been looking out for a therapist for just about a yr when she determined to try BetterHelp. "I feel like I've exhausted all my options," she mentioned.
"I thought it was a great idea to try BetterHelp," shared Hailey. "It was not a good idea. It was the worst idea." The content material author published that as she was signing up for the app, she was tasked with entering cost data which Hailey felt was once peculiar. But, what are you going to do when you wish to have lend a hand? That's when things took a flip.
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"So tell me why before I was even matched with a therapist — and it states on their website they don't charge you until you're matched with a therapist — tell me why they took all my money," she stated. BetterHelp left Hailey without the facility to pay rent, and even treat herself to a cup of coffee after work. "I have chronic illness and I'm exhausted," she said (therefore the coffee). BetterAssist's customer support advised her it will take an afternoon to fix the problem whilst her bank urged she get a brand new card. She then advised content creators to prevent taking BetterHelp's advert money.
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Did BetterHelp refund Hailey's cash?
In a next TikTok, Hailey had an replace for the oldsters who have been inquisitive about her struggle with BetterLend a hand. "I did end up getting my money back," she printed. She gained an email from the company over Memorial Day weekend 2023 which was surprising. Thankfully, they're refunding the rate.
#stitch with @chronicallyme I'm happy the issue is resolved however Better help still messed up lol. It states on their website online and within the electronic mail that no fees will take place till you might have been matched with a therapist but my commentary says I used to be charged Five minutes after signing up! I didn't even get advisable one until an hour after I came upon in regards to the charge and cancelled my club. Lol I guess now I have moderately the story however still no remedy 😬 #fyp #storytime
♬ original sound - chronicallymeHowever, they didn't let Hailey off the hook. The mental health app engaged in some just right outdated victim-blaming. "In the email they were making it sound like it was my fault, and I just didn't know what I was doing," she mentioned. Hailey was once aware that she used to be going to be charged one day, however that time wasn't supposed to come until after she matched with a therapist. "I hadn't even been recommended one yet," said Hailey. The procedure will take a couple of days however Hailey stated she was hopeful she would be able to pay her bills in time.
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